Can I return an item?
You may return any item within 30 days in its original condition. Returns will only be accepted if the items are damaged during the transport or they are faulty. In that case you will have full refund of the price you paid for the item. Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.
Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.
How do I return or exchange an item?
To return or exchange an item by post:
- Wrap the item(s) securely in a suitable envelope or packet.
- Post the item by recorded delivery* to the address that we will provide after you contact us.
*For your protection, HQReplicaKit recommends that you use a recorded delivery service as we cannot be held responsible for goods not received.
What should I do if I receive the wrong item?
In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product back to the address above by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.
What should I do if an item is broken or faulty?
If an item is faulty, please contact us by email and we will find the solution to mutual benefit.